Refund policy
Return Policy
At Maison Mazelle, your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.
Return Conditions
- Items must be unused, unworn, and in original condition
- Items must be returned in the original packaging, including all tags and protective materials
- Returns must be requested within 30 days of receiving your order
How to Return
- Contact our customer support team within 30 days of delivery to request a return.
- Once your return is approved, we will provide return shipping instructions.
- Carefully package the item in its original packaging and send it back using the provided instructions.
- Return shipping costs are covered by Maison Mazelle.
Refunds
- All returns are inspected upon arrival
- Once approved, refunds will be issued to the original payment method within a few business days
Maison Mazelle is not responsible for items damaged due to improper packaging or items lost outside of our provided return process.