Terms of service

Terms of Service

Welcome to Maison Mazelle. These Terms of Service govern your use of our website and purchases made through it. By accessing our site or placing an order, you agree to these Terms.

1. Company Information

Margaret Pearl operates in accordance with applicable UK consumer protection laws.
Full company and contact details are available on our website.

2. Eligibility

By using this website, you confirm that you are:

  • At least 18 years old, or
  • Using the site under the supervision of a parent or legal guardian

3. Products & Descriptions

  • We take reasonable care to ensure product descriptions and images are accurate
  • Colours, textures, and finishes may vary slightly due to screen settings or natural material characteristics
  • All products are subject to availability

4. Prices & Payment

  • All prices are listed in GBP (£) and include VAT, unless stated otherwise
  • Prices may change at any time but will not affect confirmed orders
  • Payment must be completed at checkout using our secure payment methods

5. Orders & Contract Formation

  • A legally binding contract is formed once you receive an order confirmation email
  • We reserve the right to refuse or cancel any order due to stock availability, pricing errors, or suspected fraud
  • If an order is canceled after payment, a full refund will be issued without undue delay

6. Shipping & Delivery

  • Delivery times provided are estimates and not guaranteed
  • Margaret Pearl is not responsible for delays caused by couriers or circumstances beyond our control
  • Risk of loss passes to the customer once the order has been delivered

7. Right to Cancel (UK Consumer Contracts Regulations)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

Margaret Pearl extends this statutory right with a 30-day return policy, subject to the conditions outlined in our Return Policy.

8. Returns & Refunds

  • Items must be unused, unworn, and returned in their original packaging
  • All returns are inspected upon receipt
  • Approved refunds will be issued to the original payment method within 14 days of return approval

Please refer to our Return Policy for full details.

9. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Maison Mazelle and may not be used without prior written consent.

10. Liability

  • Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law
  • To the extent permitted by law, Margaret Pearl shall not be liable for indirect or consequential losses
  • Our total liability shall not exceed the amount paid for the purchased product

11. Personal Data

Personal data is processed in accordance with the UK GDPR and governed by our Privacy Policy.

12. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Any changes will take effect upon posting on the website.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

Your statutory consumer rights are not affected.