Shipping policy

Shipping Policy

At Maison Mazelle, we take care to ensure your order is prepared and delivered with attention and care.

Order Processing

• All in-stock items are processed and shipped within 3-5working days of order confirmation
• Orders are processed Monday to Friday, excluding public holidays

Shipping Options

• Standard Shipping is available at checkout
• Express Shipping is available at an additional cost and can be selected during checkout

Delivery Times

• Delivery timeframes vary depending on the shipping method selected and destination
• Estimated delivery times are provided at checkout but are not guaranteed

Shipping Delays

While we do our best to meet delivery estimates, Maison Mazelle is not responsible for delays caused by:

• Courier services
• Weather conditions
• Customs or circumstances beyond our control

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

If you have any questions regarding shipping, please contact our customer support team.